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Return Policy

Return, Refund & Exchange Policy

At npvgxi.com, we aim to ensure a reliable and satisfactory shopping experience. This policy applies to all products including Laptop Cooling Pads, Digital Voice Recorders, Travel Adapters, and Humidifiers.

By placing an order, you agree to the terms below.

1. Return Period

Customers may request a return within 30 days from the date of delivery.

The return request must be submitted within this period. Items sent back after 30 days from delivery may not be accepted.

We recommend initiating your return as soon as possible after receiving your order to allow sufficient time for shipping and processing.

2. Eligible Return Conditions

To qualify for a return, all items must meet the following conditions:

The item must be unused, uninstalled, and in original condition
All original packaging, manuals, cables, and accessories must be included
Protective films, stickers, or seals (if any) must remain intact
The product must be returned in its original packaging without damage

For electronics such as Digital Voice Recorders and Travel Adapters, items must not show signs of data usage, modification, or tampering.

For Humidifiers, water tanks must be unused and completely dry at the time of return.

For Laptop Cooling Pads, fans and USB components must not show physical damage or wear.

Items that do not meet these conditions may be refused or subject to partial refund evaluation.

3. Non-Returnable Items

The following items are not eligible for return:

Items marked as Final Sale
Products damaged due to misuse, improper handling, or incorrect operation
Items returned without original packaging or missing key components
Returns requested after the 30-day return period

We strongly recommend checking product specifications carefully before purchase.

4. Return Shipping & Responsibility
Domestic Orders

A prepaid return label may be provided depending on order eligibility. If not provided, customers are responsible for return shipping costs.

International Orders

Customers are responsible for all return shipping costs unless otherwise stated.

Original shipping fees and handling charges are non-refundable.

We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

5. Free Return Shipping Eligibility

Free return shipping may apply if:

The return is initiated and shipped within 15 days of delivery
The product meets all return eligibility requirements
The return follows our approved return process

Returns submitted after 15 days but within 30 days may still be accepted, but shipping costs may not be covered.

6. Exchanges

We offer exchanges for the same product in a different size, color, or variation, subject to stock availability.

Exchange Conditions:
The item must meet all return eligibility requirements
Exchange request must be made within 30 days of delivery
Exchanges are limited to the same product model only

We do not support exchanges for different products. In such cases, customers may return the original item and place a new order separately.

Exchange Outcome:
If stock is available, replacement will be shipped after inspection
If out of stock, customers may choose a refund or store credit (if available)

Return shipping costs may apply depending on order conditions.

7. Return Process

Please follow these steps:

Step 1: Fill Out Return Form

Complete the return form included in your package.

Step 2: Repack the Item

Securely pack the item with all original materials. Do not use product packaging as outer shipping protection.

Step 3: Remove Old Labels

Remove or cover any shipping labels or barcodes.

Step 4: Ship the Package

Use a trackable and insured shipping service and keep your tracking number.

8. Refund Processing

Once we receive your return:

Inspection will be completed within 5 business days
Approved refunds will be issued to the original payment method
Bank processing time may take 3–10 business days depending on provider

Refunds may be adjusted or rejected if the item does not meet return conditions.

9. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Order number
Description of the issue
Photo or video evidence

We will offer a solution depending on the situation, such as:

Replacement
Refund
Store credit (if applicable)

10. COD Orders

Cash on Delivery (COD) orders may be:

Refused upon delivery
Subject to COD handling fee deductions
Limited in eligibility for promotions or free return benefits

Prepaid orders are recommended for smoother processing.

11. Contact Us

If you have any questions, please contact us: sales@npvgxi.com

We aim to respond within 1–2 business days.